The Lead Support Engineer role involves providing technical support to a proprietary application platform in a global environment, guiding external users and internal colleagues. This position requires a quick learner skilled in customer support and knowledgeable about various application platforms, especially proprietary applications. The role includes overseeing the support team, ensuring adherence to service level agreements, monitoring support tickets, and providing coaching and mentoring to team members. The Lead Support Engineer will also be responsible for process improvement, team management, and collaboration with other departments to enhance support operations and customer satisfaction.

Lead Support Engineer

As the User Experience Lead at PorchPass, you will play a crucial role in shaping the user experience for our products by collaborating with cross-functional teams including product management, engineering, and marketing. Your responsibilities will include leading the overall strategy and direction of the product's user interface and user experience design, overseeing the Product Design and UX/UI Design team, and ensuring that our user experience is both user-centered and aligned with business goals.

Product Design Lead

User Experience Lead

The Support Desk Quality Assurance Lead at a top fashion company is responsible for ensuring high standards of service and efficiency within the support desk operations. This role involves reviewing and analyzing customer feedback, tracking and trending support interactions, and addressing issues to enhance overall service quality. The Lead will use critical thinking skills to work in partnership with leadership to establish effective processes, solve complex problems, and work flexibly to meet the needs of the business.

Support Desk Lead

As the Application Support Lead at CAI, you will lead a team providing day-to-day support and maintenance of client applications. This role involves responding to incidents and service requests, performing maintenance and upgrades, engaging with application vendors, and ensuring work tasks are delivered on time and within SLA. The position is full-time and remote, requiring a Bachelor's degree or higher in Computer Science or a related field, along with 5+ years of experience in IT applications support, preferably in the veterinary care industry.

Application Support Lead

This position provides specialized technical leadership during the architecture, design, implementation, and support of assigned systems and applications. The role involves directing decision-making within technical projects, training less experienced associates, and collaborating with peers, managers, and cross-platform teams to align projects with wider organizational goals. The position requires a strong knowledge of Bank technologies, processes, procedures, and industry standards, as well as the ability to provide North Star vision to the team by enforcing guidelines and market best practices.

TECHNICAL LEAD- DATA ENGINEERING (REMOTE)

Technical Lead - Data Engineering

The Services Operations Leader at Trane Technologies is responsible for the fulfillment of all service offerings and the success of the service team for the Life Science Solutions Services business. This role involves mentoring, coaching, and leading a global service team, with a focus on customer-centric thinking, services acumen, and business leadership. The leader will be responsible for all aspects of service fulfillment, including achieving service KPIs and technician hiring goals, to create customers for life.

SERVICES OPERATIONS LEADER

Services Operations Leader

As a Customer Service Representative at Uline, you will be part of a collaborative call center team, processing customer orders and inquiries using world-class technology. This role involves communicating with customers over phone, email, and chat, helping them navigate Uline's website and online ordering, and becoming a product and solutions expert. The position is on-site and offers a dynamic work environment with opportunities for career growth.

Customer Service Representative

As a Sales and Service Leader at Sephora, you will be at the forefront of providing an exceptional shopping experience for every client. You will support a team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. This role is ideal for someone with a passion for retail sales and services and a desire to lead a team.

Sales and Service Leader - Full Time

Sales and Service Leader

Unity Systems is seeking a Technical Lead with over 15 years of full stack development experience in React JS and Node JS, and working knowledge of Oracle, ETL tools, version control, and microservices. The role involves providing day-to-day coaching and leadership to application project/ops teams, designing, developing, and solutioning sophisticated application components, and ensuring high standards for quality deliverables in a fast-paced/agile environment.

Technical Lead

As a Team Lead for Customer Success Enabling at SMART Technologies, you will be responsible for leading a team focused on driving software adoption, enhancing customer satisfaction, and enabling strong renewal, cross-sell, and upsell results. This role involves overseeing a team of Customer Success Managers, managing customer engagement strategies, and ensuring continuous learning and development within the team.

Team Lead, Customer Success Enabling (D548)

Team Lead, Customer Success Enabling

Slalom Los Angeles is seeking an experienced, entrepreneurial, and progressive Salesforce Leader to drive services and client success with Los Angeles-based clients. This role involves providing thought leadership, setting strategic direction for Salesforce practitioners, and ensuring quality execution of business and technology consulting services across all Salesforce engagements. The position is open to hiring at the Principal or Senior Principal level.

SALESFORCE LEADER

Salesforce Leader

Arcadis is seeking a Senior Client Account Leader to join their Resilience Water Team in Southern California. This role involves utilizing expertise in municipal water, recycled water, wastewater, and stormwater to win and grow a portfolio of industry-leading projects. The successful candidate will engage in strategic growth planning, client management, business development, and technical leadership, reporting directly to the California Area Leader.

SENIOR ENGINEER - CLIENT ACCOUNT LEADER

Senior Client Account Leader

As a Lead at Banana Republic, you will support the management team by performing functional tasks and acting as a mentor and role model to Experts & Brand Associates. Your role involves leading processes and areas of the business, executing tasks, maintaining productivity, and ensuring goals are met through collaboration with your leadership team. You will also be responsible for teaching and coaching your team to deliver a best-in-class experience to customers.

Lead, Full Time - Shops at Chino Hills

Lead

The Call Center Team Lead at The Chicago Lighthouse is responsible for supporting the Call Center Operations Leadership Team to ensure an outstanding customer experience in every interaction. This role involves assisting staff with complex patient scheduling issues, handling calls related to patient concerns, and providing ongoing training and feedback on customer service. The position requires up-to-date knowledge of internal and client policies, excelling in call center representative functions, and driving a culture of business excellence.

Call Center Team Lead

The Customer Service Lead at Newegg Inc. is responsible for handling incoming customer calls, emails, and social media inquiries regarding billing issues, product problems, service questions, and general client concerns. This role involves maintaining professionalism, establishing positive rapport with customers, assisting with order placement, refunds, or exchanges, and updating customer information. The position also includes recommending potential products or services, staying updated on product knowledge, and contributing to team efforts to impact the company's bottom line.