The Member Experience Manager at the National Association of Wholesaler-Distributors (NAW) will engage directly with member company executives and administrators to collect and analyze qualitative and quantitative information about organizations and their leaders. This role involves optimizing the delivery of services, content, and programming to members, maintaining and improving member data, and supporting the Member Experience team in delivering value to members.

Member Experience Manager

We are seeking a part-time, remote, contract Customer Experience Project Manager to join our team. The role involves coordinating and managing marketing projects, timelines, and deliverables, as well as supporting event logistics and communications. The ideal candidate will bring innovative thinking, creative skills, and strategic abilities to enhance marketing efforts.

Program Project Manager

Customer Experience Project Manager

The Customer Success Manager at HP Federal is responsible for the strategic oversight of key client relationships, focusing on renewals, profitability, and expansion. This role involves advising clients to ensure their objectives align with the company's services, overseeing performance indicators, and spearheading contract renewals. It emphasizes strategic partnerships, identifying growth prospects, and overseeing the customer success framework.

HP FEDERAL/CUSTOMER SUCCESS MANAGER

Customer Success Manager

The Customer Success Manager at Hewlett-Packard is responsible for managing solution/services adoption, client management including annual recurring revenue/profit management, growth, ongoing services delivery management, and ensuring high customer health, low churn rate, and high renewal rate. This role involves partnering with the Transition Team for initial onboarding, performing strategic account planning, understanding HP products and solutions, and becoming a trusted advisor to customer stakeholders at C-level.

CUSTOMER SUCCESS MANAGER

The Customer Experience Coordinator at TJ Maxx is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. This role involves ensuring prompt, courteous customer service, promoting loyalty programs, and leading by example through engaging and interacting with customers. The coordinator also plays a key role in training and mentoring Associates, addressing customer concerns, and ensuring adherence to company policies and procedures.

Customer Experience Coordinator

BAYADA Home Health Care is seeking a Customer Success Manager for their Montgomery County Home Health office in Gaithersburg, MD. This role involves providing superior customer service, managing coordination of client services and emergent scheduling issues, building relationships with clients, referral sources, payors, and community organizations, and supporting the director with various office responsibilities. The ideal candidate will be instrumental in delivering high-quality home care with compassion, excellence, and reliability.

Customer Success Manager, Home Health

Medcor is seeking a Customer Success Manager responsible for meeting customer expectations, ensuring satisfaction and retention, and identifying opportunities for improvement and new business. This role involves proactive relationship building, understanding customer goals, resolving issues, and collaborating with internal teams to maximize the value of Medcor's products and services. The position is remote, based in Denver, CO, and includes travel (approximately 13 weeks per year).

The Customer Experience Manager at Home Depot is a key member of the store leadership team, responsible for overseeing the execution of store standards across the entire store, including customer service, department readiness, and operational process. This role involves managing all activities required for safe store opening and closing, coaching associates, addressing customer service escalations, and performing Manager on Duty responsibilities. The manager will also be involved in training associates on company policies and procedures, ensuring a safe working environment, and providing input on associate performance.

CUSTOMER EXPERIENCE MANAGER

Customer Experience Manager

As a Global Customer Experience (GCX) Program Manager at eBay, you will be responsible for planning and managing programs of work in support of specific business units. This role involves leading a team of Project Managers, ensuring programs and projects are defined, outcomes are established, and timelines are set. You will also be responsible for tracking and measuring compliance and accuracy of program reporting, leading planning cycles, and bringing industry best practices to the team. The ideal candidate will have a strong understanding of the customer service business, good knowledge of eBay's site, and the ability to navigate the GCX organization to achieve business goals.

GCX Program Manager

Global Customer Experience Program Manager

MyOme is seeking a passionate and strategic-thinking Enterprise Customer Success Manager to build and nurture successful long-term relationships with enterprise-level clients. This role involves developing strategic customer relationships, leading the onboarding process for new accounts, ensuring account health, collaborating with various teams to drive growth, and contributing to shaping best practices for the CSM function.

Enterprise Customer Success Manager (Remote)

Enterprise Customer Success Manager

This position is primarily responsible for supporting the outside sales team, contractors, and property owners by handling communication with distributors and customers via phone and email, processing purchase orders, sample requests, and returns, conducting follow-up calls, maintaining accurate data entry, and managing customer and sales data in the database. The role also involves resolving delivery issues, initiating claims for damaged or lost shipments, processing credit/debit requests, supporting marketing initiatives, and acting as a liaison between Sales Representatives and internal departments to ensure timely and professional communication and enhance customer satisfaction.

Customer Experience Associate - Fully Remote After Training

Customer Experience Associate

Jacoby & Meyers is seeking an experienced Case Manager to join their team. This role involves interviewing new clients, setting up appointments, collecting information and documentation to build client cases, and ensuring compliance with appointment schedules. The position offers full training on the firm's software and requires a proactive, organized, and detail-oriented individual with strong communication skills and the ability to multitask. This is a full-time, remote position with a pay range of $25.00 to $40.00 per hour.

Experienced Case Manager

The Guest Experience Manager at Riggs Washington DC leads the guest experience team, ensuring high levels of service and hospitality. This role involves managing day-to-day guest interactions, coordinating with other departments to enhance overall guest satisfaction, and assisting in training and mentoring staff. The manager will also handle VIP guests, special requests, and work with the Director of Operations to develop guest experience strategies.

Guest Experience Manager

Modernizing Medicine is seeking a Customer Success Manager to join their Strategic Customer Success team, focusing on Otolaryngology clients. This role involves acting as the post-sale consultative partner and trusted advisor, responsible for the retention and advocacy of an assigned book of business. The CSM will be the primary relationship owner between strategic customers and internal stakeholders, driving customer engagement and adoption, and advocating on behalf of customers to ensure their success and satisfaction with the company's SaaS cloud platform.

Modernizing Medicine is seeking a Customer Success Manager to join their Strategic Customer Success team, focusing on Otolaryngology clients. This role involves acting as the post-sale consultative partner and trusted advisor, responsible for the retention and advocacy of an assigned book of business. The CSM will articulate the value of the SaaS cloud platform, drive customer engagement and adoption, and advocate on behalf of customers by identifying risks and collaborating internally to deliver solutions.

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Customer Experience Manager Jobs in White Oak, MD Hiring Now

Member Experience Manager

Program Project Manager

HP FEDERAL/CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Customer Experience Coordinator

Customer Success Manager, Home Health

Customer Success Manager

CUSTOMER EXPERIENCE MANAGER

GCX Program Manager

Enterprise Customer Success Manager (Remote)

Customer Experience Associate - Fully Remote After Training

Experienced Case Manager

Guest Experience Manager

Customer Success Manager

Customer Success Manager