Position Summary

A well-known fashion brand is seeking a Customer Service Associate to deliver best-in-class support across phone, email, and chat. This role ensures accurate, timely resolution of customer inquiries while partnering cross-functionally to drive satisfaction, maintain data accuracy, and support overall business growth.

Qualifications

• 2–3+ years of customer service experience (B2B apparel or footwear preferred)

• Experience with CRM platforms, B2B systems, and ERP tools

• Strong communication, organization, and follow-up skills

• Ability to multitask and problem-solve with urgency

• Proficiency in Microsoft Office (Excel a plus)

• Collaborative, team-oriented mindset with a customer-first approach

Responsibilities

• Provide omni-channel customer support via phone, email, and chat

• Resolve customer inquiries using internal systems and company policies

• Partner with inventory and planning teams to ensure accurate stock information

• Utilize CRM, ERP, and BI tools to retrieve data and support customer needs

• Collaborate cross-functionally to drive solutions and improve processes

• Maintain strong relationships with internal and external partners

• Participate in product training to support informed customer interactions

• Support ad hoc projects as needed