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Customer Service Representative

LOCATED AT (Map Beforehand)

5550 Westfield Dr.

Atlanta, GA 30336

What Brought You Here:

• Pay range: $18-$20/hr. depending on experience
  • Quarterly Incentive Compensation Bonus Plan based on company performance
  • Quarterly safety bonus opportunities
• Shift Days and Hours: 1^st (M-F, 8:00am – 5:00pm)
• Benefits starting DAY ONE!

Who You Are:

A Customer Service Representative supports the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This role Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

What You Will Be Doing:

• Receives telephone and fax request for price quotations, order changes, adjustments, and cancellations directly from customers.
• Responds to requests for quotations, lead times, and other information from customers via telephone, email or fax.
• Develops strong customer relationships and relays pertinent order information to customers. Achieves and maintains rapport with customers and works to give them the best possible service.
• Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Modify quote status once order has been placed to ensure visibility and uniformity among sales team.
• Perform other related duties and provide back-up support to other group members as assigned by management.

Skills You Bring:

• Proven working experience in customer service.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to work full-time, and according to Branch Office needs, Monday through Friday 8AM – 5PM, overtime may be required.
• This position routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, etc.
• Regular and predictable attendance, safe performance of tasks, and adherence to all safety policies and procedures are essential functions of the job.
• Associate’s degree from a 2-year college or university preferred; and/or 2+ years related customer service experience preferred. Proficient computer skills and use of Microsoft Office suite.

Why Trulite:

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you experience a non-occupational illness or accident.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.