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Help Desk Support Analyst
TEKsystems • Louisville, KY 40287 • Posted 1 day ago
Help Desk Support Analyst
TEKsystems • Louisville, KY 40287 • Posted 1 day ago
In-person • Full-time • $17.00-$23.00/hr • Entry Level
Position: Help Desk Support Analyst
Overview:
We are seeking a dedicated Help Desk Support Analyst to join our team and provide exceptional customer service and technical support. You'll support end users with hardware and software troubleshooting via email, phone, and other communication channels.
Key Responsibilities:
+ Provide first and second-level technical support for PCs, peripherals, and general hardware issues
+ Handle password resets and user account support
+ Respond to and resolve end-user requests through a ticketing system
+ Troubleshoot and support office applications and printing functionality
+ Accurately document user interactions and escalate issues when necessary
Core Skills:
+ Help desk or support desk experience
+ Strong customer service and communication skills
+ Technical problem-solving skills
+ Experience with password resets and user account maintenance
+ Familiarity with basic troubleshooting processes and remote support techniques
Preferred Qualifications:
+ Minimum of 2 years in a help desk or call center role
+ Comfortable working independently in a fast-paced environment
+ Solid understanding of desktop systems and Microsoft Office tools
+ Experience with networking printers and remote access technologies
Experience Level:
+ Intermediate
Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Jul 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Overview:
We are seeking a dedicated Help Desk Support Analyst to join our team and provide exceptional customer service and technical support. You'll support end users with hardware and software troubleshooting via email, phone, and other communication channels.
Key Responsibilities:
+ Provide first and second-level technical support for PCs, peripherals, and general hardware issues
+ Handle password resets and user account support
+ Respond to and resolve end-user requests through a ticketing system
+ Troubleshoot and support office applications and printing functionality
+ Accurately document user interactions and escalate issues when necessary
Core Skills:
+ Help desk or support desk experience
+ Strong customer service and communication skills
+ Technical problem-solving skills
+ Experience with password resets and user account maintenance
+ Familiarity with basic troubleshooting processes and remote support techniques
Preferred Qualifications:
+ Minimum of 2 years in a help desk or call center role
+ Comfortable working independently in a fast-paced environment
+ Solid understanding of desktop systems and Microsoft Office tools
+ Experience with networking printers and remote access technologies
Experience Level:
+ Intermediate
Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Jul 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.