Job Description:

1. Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.

2. Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.

3. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.

4. Answer phones, transfer calls, take messages, and relay messages and information as needed.

5. May perform these additional functions: assembles charts, files, sorts mail, maintains supplies inventory, maintains department email inbox.

6. Performs functions within established parameters. Customers include patients, families, and the community at large.

QUALIFICATIONS:

1. High school diploma/GED or equivalent working knowledge.

2. Must have good interpersonal communication and display compassion in stressful situations