The Help Desk Analyst at Mersen USA EP Corp is a field-based role responsible for providing consistent, quality support to customers, following and developing new sales leads, meeting sales volume objectives, coordinating technical support, and intervening in customer service issues. This position requires a blend of sales and technical skills, with a focus on maintaining superior relations with the customer base, developing sales strategies, and ensuring accurate sales forecasts and administration.

Help Desk Analyst

The Helpdesk Analyst role at the State of Maine is a short-term, contract position focused on providing urgent support for the MCC Helpdesk team during the new Fall Semester. This remote role involves assisting with student volume issues using Windows 10 or 11 computers and a smartphone, with all necessary tools provided by the organization. The analyst will engage in tier 1 support for enterprise applications and infrastructure divisions, requiring a broad knowledge of multiple user and server hardware, software, and Software as a Service environments.

Helpdesk Analyst (Remote Role)

Helpdesk Analyst

As a Help Desk Analyst at Invivyd, you will be the primary contact point for the IT Service Desk, providing 1st level support by responding to service requests via various communication channels. You will troubleshoot hardware, software, and network issues, escalate unresolved issues, and educate customers on best practices to avoid future technical issues. This role requires strong knowledge of computer systems, proficiency in ticketing systems and remote support tools, and the ability to work both onsite and remotely.

As a Service Desk Analyst at CAI, you will be responsible for providing Level 1 technical support to users, ensuring efficient and accurate support via phone, email, or chat. This role involves general IT end-user support, including troubleshooting hardware and software, resetting passwords, and providing first-level support. The position is full-time and remote, requiring strong customer service skills and technical knowledge.

Service Desk Analyst

Insight Global is seeking Service Desk Analysts to join the fully remote, 365, 24x7 Level 1 Service Desk for an international law firm. This role focuses on phone support, 1st level support, and managing processes for Incident, Change, Service Request, and Problem Management. The position requires customer service-oriented, high energy, professional individuals eager to learn new technologies. Analysts will handle 400-500 contacts a day, with 33% of tickets being calls and 67% emails, and may need to work on US holidays on a skeleton crew.

Tier 1 Service Desk Analyst (REMOTE) - DAY SHIFTS

The Senior IT Support Analyst at CIRCOR International, Inc. is responsible for providing on-site and remote technical support to end users, participating in infrastructure projects, providing local hands-on support for servers and network devices, and managing corporate IT assets for the site. This role supports the local facility and multiple remote offices, requiring a blend of technical expertise and interpersonal skills to align technology activities with the organization's strategic goals.

Senior IT Support Analyst

Beacon Hill is seeking motivated individuals with information technology related degrees or recent IT certifications for Tier 1 Service Desk Analyst positions. These roles focus on technical support and customer service within an enterprise service desk, offering an opportunity to develop experience in a large service desk environment, ITIL framework, and ServiceNow. The positions emphasize a strong focus on customer service, teamwork, collaboration, attention to detail, communication, and a willingness to learn. They are remote and offer a pathway to internal promotions within IT.

Tier 1 Service Desk Analyst

The HR Systems Analyst is responsible for implementing, upgrading, coding, and troubleshooting complex applications, ensuring compliance with change control policies for SOX control. This role involves providing Tier 2 support to end-users, including training on application functionality, and working closely with the HR applications business partner to support HR business system requirements.

HR Systems Analyst

American Systems is seeking a highly motivated Help Desk Technician with 4 years of experience and DHS Clearance to provide remote support for customers including the DoD and Federal Government. The role involves performing Tier 1 troubleshooting under the supervision of the Service Desk Manager, providing basic computer help desk support, and troubleshooting user problems. This is a remote/telecommute position supporting first shift hours in California.

Help Desk Technician - DHS Clearance - (24347)

Help Desk Technician

The Help Desk Support role at Insight Global involves validating employee requests for password resets, providing password reset support via phone or chat, and ensuring compliance with service level agreements. The role progresses to traditional help desk support, including high call volume ticket resolution as a level one analyst. Responsibilities include managing individual performance based on key metrics, maintaining communications with callers, and contributing to the knowledge base.

Remote Help Desk

Help Desk Support

The Systems Analyst role at System Soft Technologies involves working on PeopleSoft HCM on implementation or upgrade projects, focusing on PeopleSoft HCM 9.2 Payroll or Time & Labor. The position is remote, based in Austin, Texas, and requires a minimum of 8 years of experience as a Business Analyst. The role includes identifying requirements, creating formal functional documents, conducting functional analysis presentations, and performing system integration testing. Experience with Microsoft O365 applications and a public sector organization is preferred.

Systems Analyst

Canons Healthy is seeking a skilled Data Analyst to join their team remotely in Willits, California. The role involves analyzing data, generating reports, and providing actionable insights to influence business decisions, with a focus on improving health outcomes through data-driven insights. This position offers competitive pay, a flexible remote work environment, and the opportunity to contribute to meaningful projects in the health industry.

Data Analyst

Insight Global is seeking a Lead Help Desk Technician to lead a team of tier 1 and tier 2 help desk technicians in the St. Louis, MO area. The role involves remote troubleshooting in a Windows environment, acting as an escalation point for junior technicians, and setting KPIs and goals for the team. The individual will use a ticketing system daily and support a virtual environment.

Lead Help Desk Technician

System One is seeking a highly skilled and motivated IT Analyst for Desktop Governance & Compliance Operations. This remote role involves supporting audit and risk compliance, governing new software, and rationalizing applications. The position requires living near Pensacola, FL; Vienna, VA; or San Diego, CA, and offers a multiyear contract with open options for C2C and W2 pay.

IT Analyst (KTLO for Desktop Governance & Compliance)

IT Analyst

The Systems Analyst role at Randstad Digital involves conducting a methodical evaluation of system capabilities relative to business needs, translating technical specifications for the software development team, and articulating both business and technical needs as functional and non-functional user stories. This position requires proficiency in technology solution assessment, excellent communication skills, and experience with user acceptance testing and process mapping. The role is available in Merrimack, New Hampshire, Westlake, Texas, or Boston, Massachusetts, on a contract basis.

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Help Desk Analyst Jobs in Lowell, MA Hiring Now