The Technical Support Manager at Seneca Resources is responsible for overseeing the technical service-related operations of the organization. This includes managing inventory levels, overseeing the work of engineering, IT, and maintenance staff, and optimizing operational processes to meet customer needs. The role also involves leading and directing team members to foster a positive and productive work environment.

Technical Support Manager

As an Associate Director of Applications Support at Stellantis Financial Services US, you will oversee the technical support team and ensure the smooth operation of software applications in a production environment. This role involves leading a cross-functional team, navigating complex environments, and serving as the primary contact for 24x7 production issues across multiple tech stacks. You will also be responsible for advanced troubleshooting, issue resolution, and enhancing the customer experience through process improvements.

Associate Director, Applications Support

The Help Desk Support role at Insight Global involves validating employee requests for password resets, providing password reset support via phone or chat, and ensuring compliance with service level agreements. The role progresses to traditional help desk support, including high call volume ticket resolution as a level one analyst. Responsibilities include managing individual performance based on key metrics, maintaining communications with callers, and contributing to the knowledge base.

Remote Help Desk

Help Desk Support

The Manager of Customer Support at Maverc Technologies is responsible for overseeing and leading the customer support team to ensure exceptional service delivery and customer satisfaction. This role involves strategic planning, team management, process improvement, and collaboration with other departments to enhance the overall customer experience. The position supports one of our State Agency customers and requires a blend of IT experience, project management skills, and leadership abilities.

Manager of Customer Support (Remote)

Manager of Customer Support

The Help Desk Analyst at Mersen USA EP Corp is a field-based role responsible for providing consistent, quality support to customers, following and developing new sales leads, meeting sales volume objectives, coordinating technical support, and intervening in customer service issues. This position requires a blend of sales and technical skills, with a focus on maintaining superior relations with the customer base, developing sales strategies, and ensuring accurate sales forecasts and administration.

Help Desk Analyst

Insight Global is seeking a Lead Help Desk Technician to lead a team of tier 1 and tier 2 help desk technicians in the St. Louis, MO area. The role involves remote troubleshooting in a Windows environment, acting as an escalation point for junior technicians, and setting KPIs and goals for the team. The individual will use a ticketing system daily and support a virtual environment.

Lead Help Desk Technician

The Support Desk Quality Assurance Lead at a top fashion company is responsible for ensuring high standards of service and efficiency within the support desk operations. This role involves reviewing and analyzing customer feedback, tracking and trending support interactions, and addressing issues to enhance overall service quality. The Lead will use critical thinking skills to work in partnership with leadership to establish effective processes, solve complex problems, and work flexibly to meet the needs of the business.

Support Desk Lead

American Systems is seeking a highly motivated Help Desk Technician with 4 years of experience and DHS Clearance to provide remote support for customers including the DoD and Federal Government. The role involves performing Tier 1 troubleshooting under the supervision of the Service Desk Manager, providing basic computer help desk support, and troubleshooting user problems. This is a remote/telecommute position supporting first shift hours in California.

Help Desk Technician - DHS Clearance - (24347)

Help Desk Technician

The IT Application Development Manager at Ryder System is responsible for leading and managing technical resources focused on application support and development for various projects, including Custom Integration Solutions, GeoTab APIs, and the Electric Vehicle program. This role involves overseeing Scrum teams, managing customer expectations, ensuring process adherence, and collaborating with Product Owners to fulfill product visions. The Manager also provides project management for selected projects and manages vendor relationships.

Manager Application Development & Support - Remote

Manager Application Development & Support

This is a Staff Technical Lead Manager role at Salesforce, focusing on the Experimentation & Insights team within Observability & Performance. The role involves a mix of people management and technical hands-on work, leading a small team to develop and operate an Experimentation platform, Houston, which is crucial for Slack's product development and innovation. The position requires a passion for product experimentation, a deep understanding of experimentation platforms, and the ability to mentor and lead a team towards technical excellence.

STAFF TECH LEAD MANAGER, EXPERIMENTATION & INSIGHTS - SLACK

Staff Technical Lead Manager

This position is responsible for providing quality and efficient customer service to customers through direct contact and being the first point of contact for escalations. It involves developing customer relationships, managing employees to meet KPIs, creating a high-quality work environment, coaching, and problem-solving. The role requires excellent people management, customer awareness, and the ability to drive service level and efficiency while maintaining compliance.

Customer Care Manager - Advanced Support (Remote)

Customer Care Manager - Advanced Support

As the Support Development Manager at Dialpad, you will play a crucial role in guiding the Customer Experience teams through exceptional support training and ensuring rigorous quality assurance. This position involves mentoring and expanding the Training and QA teams, advocating for Customer Support agents, evaluating the effectiveness of procedures and trainings, and delivering insightful reports on agent performance. The role offers the opportunity for remote work in Canada or Central USA and reports to the Knowledge and Content Manager.

Learning & Enablement Manager

Support Development Manager

The Technical Management position at NASA's Flight Operations Directorate involves supporting flight operations by establishing and managing the program baseline, including cost, technical, schedule, and risk factors. This role encompasses budget management, leading integration efforts, developing technical assessments, risk summaries, and forward plans, as well as representing and supporting the division in various directorate meetings. The position requires a bachelor's degree in a relevant field and offers a temporary assignment not to exceed three years, with the possibility of extension or permanency.

AST, TECHNICAL MANAGEMENT

Technical Management

As an IT Manager at Presidio, you will be responsible for defining future state data architectures, platforms, and integrations, working closely with product development teams to develop advanced analytics and dashboards. This role involves influencing the definition of Cloud-centric operational and analytic data architectures to provide business partners with the data and analytic tools they need to optimize and grow their operations. This is a remote position with up to 10% travel required.

IT MANAGER, DATA WAREHOUSING

IT Manager, Data Warehousing

The Manager, IT Applications at Harbor Freight Tools oversees Business Analysts and Applications Administrators, working closely with business units to understand their goals, challenges, and needs. This role involves aligning team direction and objectives with business strategies, evaluating business strategies, and managing the workload and growth of direct reports. The position requires a B.S. or B.A. in a related field and at least 5 years of Retail/IT experience.

Manager, IT Applications (RELEX/Space Planning Apps) - Remote

Manager, IT Applications

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Help Desk Support Manager Jobs in Pasadena, TX Hiring Now