As a Help Desk Support Service Specialist - Intermediate at GDIT, you will play a crucial role in providing second-tier support to end-users for PC, server, mainframe applications, and hardware. This position involves handling problems that the first-tier of help desk support is unable to resolve, interacting with various departments to restore service, and providing first contact and incident resolution for hardware, software, and application problems. The role requires an Associate's Degree with 7 years of experience or a Bachelor's Degree with 5 years of experience, along with a TS/SCI clearance.

Help Desk Support Service Specialist - Intermediate – TS/SCI required

Help Desk Support Service Specialist - Intermediate

LinTech Global Inc. is seeking a Tier I Helpdesk Technician to provide support services to the Department of Defense Office of Inspector General. The role involves phone and on-site support for headquarters personnel and remote desktop support for field offices, covering a wide range of desktop hardware and software, IT services, and specific applications on NIPRNet and SIPRNet. The technician will also be responsible for trouble call resolution, documentation, and escalation as needed.

Tier I IT Support Technician

Tier I Helpdesk Technician

Solvere One is seeking a Help Desk Technician Tier 1 to provide support from our Dulles, Virginia headquarters. The role involves fielding incidents via phone and email from client end-users, resolving tier 1 issues, and passing on other requests to Tier 2 technicians. The position requires professionalism, excellent communication skills, and the ability to remotely interact with clients daily. This role reports to the Service Delivery Manager.

Help Desk Technician

Help Desk Technician Tier 1

Robert Half is seeking a Service Desk Technician - Tier 1 to support a local credit union in the Pacific Northwest. This role involves evaluating, prioritizing, troubleshooting, routing, and answering support requests from end-users, with a focus on managing trouble tickets, escalating issues, and contributing to support systems development. This is a long-term contract position that is 100% remote, requiring a specific schedule.

Service Desk Technician

Service Desk Technician - Tier 1

The IT Help Desk Technician Tier 1 at Rochambeau, The French International School of Washington DC, is responsible for providing general IT and A/V support across all campuses. This role involves end user support services, managing user accounts, deploying devices, and staying informed about current technology trends. The position requires a high degree of cultural competency and the ability to work effectively with a diverse community.

IT Help Desk Technician (Tier 1)

IT Help Desk Technician Tier 1

DCS is seeking a Help Desk Support Engineer to provide IT support to local and remote users of an ITIL v4-based logistics management system. The role involves a mix of technical support and customer service, with a focus on installing, configuring, and maintaining IT systems, troubleshooting problems, and managing IT tickets within the system. The ideal candidate will thrive in a team-oriented environment, possess strong analytical and problem-solving skills, and have a passion for supporting mission-specific software programs.

Help Desk Support Engineer

Beacon Hill is seeking motivated individuals with information technology related degrees or recent IT certifications for Tier 1 Service Desk Analyst positions. These roles focus on technical support and customer service within an enterprise service desk, offering an opportunity to develop experience in a large service desk environment, ITIL framework, and ServiceNow. The positions emphasize a strong focus on customer service, teamwork, collaboration, attention to detail, communication, and a willingness to learn. They are remote and offer a pathway to internal promotions within IT.

Tier 1 Service Desk Analyst

Capgemini Government Solutions is seeking a Help Desk Specialist to support government clients in McLean, VA. This role involves reviewing, responding to, and resolving IT support and service requests using various communication methods, troubleshooting issues, and documenting solutions in the ServiceNow system. The successful candidate will work with a dynamic team, engage with a wide range of stakeholders, and have the opportunity to grow their skillset in a technology-focused environment.

Help Desk Specialist

This position involves providing technical assistance with computer systems, including answering queries on basic technical issues and offering advice to solve them. The role requires good technical knowledge, effective communication skills, and a customer-oriented approach to help preserve the company's reputation and business.

IT Service Desk Technician 1

SAIC is seeking an experienced and customer service oriented Deskside Support Technician to join their team. The role involves providing Tier II help desk support, creative problem solving to ensure customer satisfaction and productivity, and coordinating support issues. The candidate will also be responsible for hardware/software upgrades, system functionality testing, documentation maintenance, and consulting with various teams to restore services. This position requires comprehensive knowledge in Information Technology service delivery and at least 2 years of relevant work experience.

Deskside Support Technician

The Technical Support role at Metasys Technologies, Inc. involves providing technical support via phone, email, and in-person, troubleshooting hardware and software issues for various devices, and managing support requests through ServiceNow. This position requires onsite work in Arlington, VA, for a 10+ month contract, with a specific shift schedule.

Technical Support

Insight Global is seeking a Lead Help Desk Technician to lead a team of tier 1 and tier 2 help desk technicians in the St. Louis, MO area. The role involves remote troubleshooting in a Windows environment, acting as an escalation point for junior technicians, and setting KPIs and goals for the team. The individual will use a ticketing system daily and support a virtual environment.

Lead Help Desk Technician

The Service Desk Technician at Ankura is responsible for providing Tier 1 support to all Ankura end users, serving as the first point of contact for technical issues. This role involves remote support, documenting requests in the ticketing system, and ensuring consistent, world-class support across various technical areas such as end user hardware and software, user access, network connectivity, and telephony.

Associate, Data & Technology, IT Service Desk Technician - Level 1

American Systems is seeking a highly motivated Help Desk Technician with 4 years of experience and DHS Clearance to provide remote support for customers including the DoD and Federal Government. The role involves performing Tier 1 troubleshooting under the supervision of the Service Desk Manager, providing basic computer help desk support, and troubleshooting user problems. This is a remote/telecommute position supporting first shift hours in California.

Help Desk Technician - DHS Clearance - (24347)

The Service Desk Technician is responsible for answering customer calls, chats, and user submitted tickets, documenting each interaction in the ticketing system, and using the information gathered to diagnose issues and resolve or route them according to procedures. This role supports a wide range of software, hardware, and network connectivity issues.

service desk technician

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Help Desk Technician Level 1 Jobs in Alexandria, VA Hiring Now