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Help Desk Support
Insight Global • Atlanta, GA 30309 • Posted 4 days ago
Help Desk Support
Insight Global • Atlanta, GA 30309 • Posted 4 days ago
In-person • Full-time • $25.00-$30.00/hr • Entry Level
Job Description
Insight Global is seeking an onsite Help Desk Technician in Atlanta, GA. The day‑to‑day responsibilities will include providing walk‑up IT support for end users, such as Wi‑Fi connectivity, printer setup, and basic troubleshooting. This individual will work ServiceNow tickets for remote users, provision laptops, and perform basic hardware setup. The role will also support technology in three main meeting rooms and a boardroom, assist with basic network room troubleshooting with remote guidance, and collaborate daily with help desk teams in Toronto and Solon via Microsoft Teams. The Help Desk Technician will be expected to deliver "white glove" executive support and maintain a high level of professionalism and customer service while working independently in an onsite environment.
Pay Rate: $25-30/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Minimum 2 years of help desk experience
Basic IT support skills: laptop provisioning, troubleshooting, walk-up support
Strong customer service skills and professional demeanor
Self-motivated and able to work independently Mac knowledge
Microsoft Teams troubleshooting experience
Conference room troubleshooting experience
Insight Global is seeking an onsite Help Desk Technician in Atlanta, GA. The day‑to‑day responsibilities will include providing walk‑up IT support for end users, such as Wi‑Fi connectivity, printer setup, and basic troubleshooting. This individual will work ServiceNow tickets for remote users, provision laptops, and perform basic hardware setup. The role will also support technology in three main meeting rooms and a boardroom, assist with basic network room troubleshooting with remote guidance, and collaborate daily with help desk teams in Toronto and Solon via Microsoft Teams. The Help Desk Technician will be expected to deliver "white glove" executive support and maintain a high level of professionalism and customer service while working independently in an onsite environment.
Pay Rate: $25-30/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Minimum 2 years of help desk experience
Basic IT support skills: laptop provisioning, troubleshooting, walk-up support
Strong customer service skills and professional demeanor
Self-motivated and able to work independently Mac knowledge
Microsoft Teams troubleshooting experience
Conference room troubleshooting experience