Beacon Hill is seeking motivated individuals with information technology related degrees or recent IT certifications for Tier 1 Service Desk Analyst positions. These roles focus on technical support and customer service within an enterprise service desk, offering an opportunity to develop experience in a large service desk environment, ITIL framework, and ServiceNow. The positions emphasize a strong focus on customer service, teamwork, collaboration, attention to detail, communication, and a willingness to learn. They are remote and offer a pathway to internal promotions within IT.

Tier 1 Service Desk Analyst

The Field Services Associate I at Lumen is responsible for addressing incoming customer issues as a member of the Field Tech Services Support Team. This role involves handling customer inquiries via various communication channels, coordinating field technician activities, and ensuring effective communication and resolution of customer issues. The position is remote, requiring on-call availability during weekends and offers a flexible schedule with 10-hour days, 4 days a week.

Field Services Associate I

The Service Desk Technician at Ankura is responsible for providing Tier 1 support to all Ankura end users, serving as the first point of contact for technical issues. This role involves remote support, documenting requests in the ticketing system, and ensuring consistent, world-class support across various technical areas such as end user hardware and software, user access, network connectivity, and telephony.

Associate, Data & Technology, IT Service Desk Technician - Level 1

Robert Half is seeking a Service Desk Technician - Tier 1 to support a local credit union in the Pacific Northwest. This role involves evaluating, prioritizing, troubleshooting, routing, and answering support requests from end-users, with a focus on managing trouble tickets, escalating issues, and contributing to support systems development. This is a long-term contract position that is 100% remote, requiring a specific schedule.

Service Desk Technician

Service Desk Technician - Tier 1

The PRS Caseworker (Level I) is responsible for conducting well-being and follow-up contact with children and their sponsors. This role involves working with children and youth, being familiar with trauma-informed care, child welfare practices, and providing support and assessments based on the needs of the family. The position requires knowledge of local social services, community outreach, and experience working with diverse populations.

Caseworker Level 1

An Accounts Payable Customer Service Representative Level I at Community Health Systems is responsible for providing first level support for issues related to software, app support/troubleshooting, processing inquiries related to Human Resources, Accounts Payable, and/or Procure to Pay (Supply Chain) support. This role involves handling customer interactions through multiple communication channels, troubleshooting access issues, and providing support for various software applications. The position is remote and offers a robust benefits package.

Accounts Payable Customer Service Rep - Remote

Accounts Payable Customer Service Representative Level I

As a Support Specialist I at Brex, your primary goal is to provide high-quality customer experience by effectively resolving customer inquiries via email, phone, and chat. You will work collaboratively with Sales, Product, and Engineering teams to identify and document bugs, and contribute to the ongoing learning and success of your team and the company through mentorship and documentation.

Support Specialist I (Remote)

Support Specialist I

As a Tier 1 Technical Support Specialist at SP Data Digital, you will be the first line of technical assistance for home security services, handling both incoming and outgoing calls to provide technical assistance and solutions to existing customers. This role involves troubleshooting company products and services, using systems to dispatch technicians if necessary, and requires strong communication skills, empathy, and technical aptitude.

Tier 1 Technical Support Specialist

The Customer Service Associate at WesBanco Bank, Inc. is a key member of the contact center, responsible for resolving inbound customer requests related to bank products and services. This role is crucial for providing professional and courteous customer support, often being the primary interaction a customer has with the bank for support. The position is remote, within the bank's footprint, and may occasionally require in-person meetings.

Customer Service Associate - Customer Service Center

Customer Service Associate

The Associate Software Engineer I at BlueCross BlueShield of Tennessee is responsible for formulating and defining system scope and objectives through research and fact-finding to design, develop, modify, or integrate information systems. This role involves devising or modifying application systems and procedures to optimize functional requirements, designing, coding, testing, debugging, and documenting programs, subroutines, and scripts, and maintaining technical skill sets for various software languages, databases, platforms, operating systems, utilities, and networks.

Associate Software Engineer I

The Service Desk Specialist I at Sutter Health provides first-level support to clients via various modes of contact, including phone and portal, offering resolution of technical problems and information technology issues for desktop, laptop, or network services. This role involves ensuring the timely resolution of issues or escalating them to appropriate technical support personnel, supporting Service Desk service level metrics, and performing Service Management Access Specialist functions. The position is eligible for work from home within the Sutter Health Northern California footprint.

Service Desk Specialist I

Allegion is seeking a Residential Support Representative 1 to join their team, responsible for providing exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. This role is crucial in driving consumer loyalty for the Security business through superior customer service and is primarily remote, requiring the candidate to reside in Kansas, Missouri, Colorado, or Indiana. The position involves troubleshooting technical problems, developing a basic understanding of Allegion's products, and participating in internal team chat forums.

Residential Support Representative 1

K&L Wine Merchants is seeking a Customer Service Associate for a remote role. The ideal candidate will have excellent people skills, a passion for wine, spirits, and beer, and the ability to provide superior customer service via phone, email, and chat. This role involves handling a high volume of customer interactions, processing transactions, and contributing to the company's website with product reviews and other content.

Customer Service Associate - remote CA

The Senior Service Desk Technician at Ankura is responsible for providing Tier 2 support to all Ankura end users, including hardware and software issues, user access, network connectivity, printing, scanning, and telephony. This role involves remote support, ticket tracking, serving as a point of contact for technical issues, and providing guidance to junior technicians. The position is remote, preferably in Central or Pacific Time Zones, with a 24/7 support model including occasional weekend hours.

Senior Associate, Data & Technology, IT Service Desk Technician - Level 2

Johnson Controls is seeking a Level I Application Support Specialist to provide technical support for FM:Systems' software applications. This role involves handling support tickets from clients via phone, email, and portal, triaging support issues, solving issues using SQL statements, and contributing to knowledgebase articles. The ideal candidate will be self-motivated, eager to learn, possess exceptional customer service skills, and have strong analytical and communication skills.

Level I Application Support Tech (11 AM - 8 PM EST) - Remote

Level I Application Support Technician

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Remote Level 1 Helpdesk Associate Jobs Hiring Now