Description

Schedule: 5, 8 hour shifts: 10 AM to 6:30 PM or 4, 10 hour shifts: 10 AM to 8:30 PM Central Standard Time.

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Triage LPN with Work from Home you can be a part of an organization that is devoted to giving back!

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Triage LPN to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Licensed Practical Nurse/Licensed Vocational Nurse (LVN/LPN) delivers high quality, patient-centered care by performing a variety of delegated basic patient care services. In collaboration with the RN and other members of the care team, the LPN/LVN provides individualized, comprehensive care consistent with the scope and standards of the specialty.

Licensed Practical Nurse (LPN)Identifies care compliance and/or knowledge deficits; delivers appropriate, evidence-based information pertaining to medical conditions, procedures and services; provides guidance to applicable resources

In this role you will:

• Performs all components of call processing for inbound and outbound contacts; Ensures complete, timely and accurate documentation of call handling in applicable system(s)
• Utilizes approved forms, files, protocols and systems for intake and delivery to support clinical material provided
• Able to identify emergent clinical concerns and promote safe outcomes under the direction of a Registered Nurse
• Escalates calls to an RN warranting comprehensive assessments/ clinical triage
• Demonstrates effective time management skills in all aspects in their role as LPN within NCCM
• Assists with Intake Orders and process for follow-up; provides clarification with provider as needed
• Assists with referrals/appointments
• Speaks with customers, patients and stakeholders in a pleasant and professional tone; demonstrates superior customer service
• Preserves callers autonomy, dignity and rights
• Receptive to constructive feedback and coaching; Demonstrates the ability to be kind, compassionate, considerate, approachable, friendly and open-minded
• Maintains confidentiality and HIPAA compliance on all internal and external channels
• Ensures individual performance, productivity and quality standards are met
• Functions within the scope of an LPN as defined by local, state and federal regulations/guidelines ; Adheres to NCCM clinical SOPs
• Promotes and adheres to Code of Conduct
• Maintains positive work environment; Communicates appropriately and clearly with department leadership and co-workers; Escalates issues/concerns to Leadership as appropriate
• Understands, supports and adheres to the NCCM vision and strategy
• Suggests ideas for positive changes to department policies and procedures
• Easily adapts to changes in work environment or job assignment; Exhibits willingness to master new work routines and methods
• Performs other duties as assigned DUTIES AND RESPONSIBILITIES, Licensed Practical Nurse (LPN) Senior:
• Demonstrates and maintains previous level responsibilities
• Goal-oriented, focused team player
• Maintains positive working relationships and fosters cooperative work environment; Demonstrates ability to positively influence others; Finds and establishes win-win situations
• Capable and available to provide floor and call/work flow implementation and support to LPN(s) as needed
• Performs one-on-one feedback to meet clinical objectives as directed by leadership
• Actively participates in meetings and engages in process development
• Serves as a subject matter expert on policies and procedures, call handling and database software; Qualified to train and mentor LPNs
• Able to facilitate crucial conversations at all levels and in all directions
• Maintains professionalism in high-stress environment; ability to meet established deadlines as defined by leadership
• Demonstrates a level of business acumen and maturity that would be reasonably expected for this mentor level position
• Attends all site meetings as directed by leadership

Qualifications:

• Completion of an accredited Licensed Practical Nurse program and NCLEX exam
• Minimum of 1 year experience in a hospital or clinic setting (working in the role/title of an LPN) Telehealth experience preferred
• Must possess and maintain a LPN licensure in state of residence; Other state licensures may be required based on business needs and direction from site leadership.
• Additional state licensures identified at time of hire, applications to be submitted within 120 days of employment
• Additional requests for licensure as identified during employment, applications to be submitted within 45 days of request
• Employee is responsible for licensure fees; company compensation available for costs incurred to meet business needs that are outside of required criteria for state of residence

Be a part of an organization that invests in you! We are reviewing applications for our Triage LPN opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Industries

• Other