Join the South Central VA Health Care Network - Make a Difference in Veterans' Lives!

At the South Central VA Health Care Network (VISN 16), we are committed to providing top-tier healthcare to our nation's heroes.

Are you passionate about serving those who’ve served our country? VISN 16 South Central VA Health Care Network, one of the nation’s largest and most dynamic Veterans Health Administration networks. VISN 16 proudly serves Veterans across Arkansas, Louisiana, Mississippi, Oklahoma, and Texas, delivering high-quality, patient-centered care to those who have served our country.

Why VISN 16?
VISN 16 operates a comprehensive system of care that includes VA medical centers, outpatient clinics, community-based clinics, and specialized treatment programs, ensuring Veterans receive accessible and innovative healthcare services close to home.

Our network is recognized for its commitment to:
• Veteran-centered care and exceptional patient experiences
• Innovative healthcare delivery and telehealth services
• Cutting-edge research and education partnerships
• Supportive and collaborative work environments

What You’ll Do
As part of the VISN 16 team, you will:
• Contribute to delivering high-quality services to America’s Veterans
• Work alongside mission-driven professionals dedicated to public service
• Support healthcare programs that impact hundreds of thousands of Veterans

Key Responsibilities of the Medical Support Assistant (MSA):

• Patient Scheduling: Serve as the first point of contact for scheduling patient appointments and managing electronic medical records.

• Data Management: Efficiently handle computerized data entry and manage information processing systems related to patient care.

• Order & Consult Coordination: Track, review, and respond to electronic orders and consults, ensuring timely and accurate processing.

• Patient Information: Verify and update patient demographics and insurance information. Process all emergency and non-emergency transfers.

• Eligibility & Preauthorization: Perform basic eligibility checks, manage copays, and handle preauthorization requirements.

• Directive Compliance: Follow VHA Scheduling Directives and Standard Operating Procedures for accurate scheduling.

• Appointment Coordination: Utilize the Electronic Waiting List, Recall Reminder Software, and no-show rules to manage and schedule patient appointments efficiently.

• Communication: Proactively notify supervisors of scheduling issues and coordinate appointments to minimize patient wait times.

• Telephone Triage: Manage telephone triage by briefly questioning veterans to determine the urgency of medical problems and ensuring immediate attention for emergencies.

Customer Service: Provide excellent customer service while adhering to VA policies and procedures.

Why Join Us?

Work Schedule: Work schedules may vary based on the location requested. Tour of duty is subject to change based on the needs of the facility.