Summary

Helps patients by providing information, services, and assistance. Strong ability to be flexible and work as part of a team needed. Exhibits values of integrity and compassion. Full-time, 40+ hours weekly. Work weekly in three locations: Burbank, Glendale, Downtown Los Angeles

Duties and Responsibilities

· Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.

· Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.

· Saves urologist's time by helping with office procedures such as cystoscopies, urodynamics.

· Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.

· Counsels patients by transmitting physician's orders and questions about surgery.

· Schedules in-office surgeries by making arrangements; verifying times with patients; preparing charts and consent forms.

· Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.

· Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

· Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

· Updates job knowledge by participating in educational opportunities; reading professional publications.

· Serves and protects the urology practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.

· Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

· Good organizational skills

· Able to navigate Technology and EMR (Modernizing Medicine)

· Ready for a challenge; Upbeat and Positive Attitude

· Enthusiastic and Proactive

· Warm, friendly, personable and approachable

· Ability to reason and carry out instructions

· Excellent interpersonal skills

· Ability to work as part of a high functioning, fast paced team

· Ability to work well under stress, interruptions and deadlines

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

· Ability to respond effectively to the most sensitive inquiries and complaints

· Word processing, data entry, 10-key, telephone and computer experience

· Bi-lingual English/Spanish

Requirements

1. Required:

• Medical Assistant Certification
• Able to speak/write English clearly and make self understood.
• Ability to speak/translate Spanish for providers.
• Good verbal and written communication skills.
• Correct grammar, spelling skills, and legible writing.
• Skills in answering the telephone in a pleasant and helpful manner and using a multi-line phone system.
• Able to read, understand, and follow oral and written instructions.
• Demonstrate compassion and caring in dealing with others.
• Tactfulness/soft spoken.
• Demonstrate willing to adapt to change.
• Be able to prioritize workload while remaining flexible.
• Confident positive manner and appearance.
• Type at 40 wpm.
• Correctable vision and hearing within normal range.
• Knowledge of HIPAA, COMPLIANCE, OSHA.

1. Preferred:

· Medical Assistant experience

2. Job quality:

· Accuracy

· Attention to detail

· Timeliness

· Organization

· Teamwork

· Willing to commute to 3 locations (Burbank Glendale, DTLA)

· Little supervision needed to accomplish task

3. Dependability:

· Attendance

· Punctuality

· Ability to follow instructions

· Ability to meet deadlines

· Calm under pressure

4. Physical/mental:

· Ability to sit, stand, and walk

· Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment

· Ability to learn to use various medical devices

Working conditions (environmental)

Well lit and ventilated, with non-hazardous and equipment