The Front Desk Receptionist will serves as the first point of contact for patients, visitors, and staff at the surgical center. This role is responsible for providing outstanding customer service, managing front desk operations, handling administrative duties, and ensuring a smooth and professional patient experience.

Key Responsibilities:

Patient Interaction & Front Desk Duties

• Greet patients and visitors in a courteous and professional manner

• Register and check in/out patients using the electronic medical record (EMR) system

• Verify insurance coverage and collect co-pays or payments.

• Provide pre- and post-operative instructions as directed

• Maintain confidentiality in compliance with HIPAA regulations

Administrative Support

• Answer incoming phone calls and route appropriately

• Schedule, confirm, and reschedule surgical appointments

• Maintain accurate and up-to-date patient records

• Scan, fax, and file documents

Facility Coordination

• Monitor lobby and waiting area for cleanliness and comfort

• Assist clinical staff with clerical tasks

Qualifications:

• High school diploma or equivalent (required)

• Prior experience in a medical office or surgical setting (preferred)

• Knowledge of EMR systems (preferred)

• Strong communication and interpersonal skills

• Ability to multitask and remain calm under pressure

• Professional appearance and demeanor

Mandatory Skills:

• Bilingual (Spanish/English)