This position includes the following:

- Answering incoming phone calls in a fast paced environment

- Resolving Tier 1 level issues

- Reviewing taxpayer accounts

- Verifying, gathering and simultaneously updating key information

- Educating taxpayers of online resources and current tax policies

- Submitting requests for payment arrangements

- Documenting actions taken into multiple systems

- Participating in all team engagement activities

- Meeting performance expectations

Skills Required:

- Strong ability to multitask

- Basic use of Microsoft Word, Excel and Google Workspace

- Basic math skills are required - addition, subtraction, multiplication and division.

- Communicate well both in writing and verbally

- Great interpersonal skills

- Retain knowledge easily

- Creative in problem solving

- Goal oriented

- Organized