The mission of Jazz at Lincoln Center, Inc. (“JALC”) is to entertain, enrich and expand a global community for jazz through performance, education, and advocacy. From college students to young stars, from working professionals to celebrated masters, we present quality jazz for an ever-increasing audience in an unprecedented range of activities and a variety of venues. We are dedicated to lifting audiences and bringing people together with substance and with integrity. JALC has created a dynamic platform where our key constituents – jazz artists (beginner to grizzled veteran), fans (casual listeners to advanced scholars), educators (local band leaders to leading artist-educators) and advocates (local community advocates to important national promoters) – can meet, engage, learn, and work towards common objectives.

Position Description

The Receptionist is responsible for handling front office reception and administrative duties including greeting guests, answering incoming calls, directing calls as appropriate and responding to inquiries about Jazz at Lincoln Center (JALC) from the general public, clients and customers.

Responsibilities

• Answer main line incoming calls, and direct callers to appropriate employees as necessary.
• Handle and address queries from the public and customers.
• Monitor visitor access and maintain safety and security protocols.
• Greet and direct visitors to the organization.
• Maintain presentable, safe and clean reception area.
• Ensure knowledge of staff movements in and out of the organization.
• Provide general administrative and clerical support such as receiving and sorting mail and deliveries.
• Assist with the general maintenance of the kitchen, conference rooms and common areas.
• Schedule appointments; organize conference and meeting room bookings.
• Maintain appointment calendar manually.
• Complete other relevant duties as needed.

Qualifications

• Experience working in a customer-service oriented position, reception, information desk or other relevant role.
• Superior interpersonal skills and phone etiquette coupled with the ability to handle challenges or difficult situations with diplomacy and tact.
• Solid written and verbal communication skills.
• Proficiency using Microsoft Office Suite and Outlook.
• Ability to consistently maintain a professional and respectful manner in the workplace.
• Reliable with a positive, hands-on attitude.
• Ability to be punctual and professional and work effectively under pressure both independently and within a team.
• Knowledge of or keen interest in and appreciation of jazz music and jazz culture.

Work Hours

Full-time, Monday through Friday schedule 8:30a - 5:00p.

While it is a flexible work environment, it is not a remote work environment. All staff work together as a team, Monday through Friday at Jazz at Lincoln Center’s administrative offices at 3 Columbus Circle and at Frederick P. Rose Hall, The House of Swing.

Those who are offered a position with Jazz at Lincoln Center will be required to provide written confirmation of a completed COVID-19 vaccination as a condition of employment. To assist any individual who is unable to be vaccinated because of a medical condition or who objects to being vaccinated on the basis of sincerely held religious beliefs and practices, JALC will engage in an interactive process to determine if a reasonable accommodation can be provided, so long as it does not create an undue hardship for the JALC and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the employee. To request accommodation, please notify JALC Human Resources in writing at HR@jazz.org.

Jazz at Lincoln Center is an equal opportunity employer that affords equal opportunities to all applicants, employees, contractors, and other covered persons, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Jazz at Lincoln Center is committed to creating an inclusive, open, and respectful culture that reflects and embraces diversity.