Retail Manager, Kohler Houston

Work Mode: Onsite

Location: Onsite – Houston, TX

Opportunity

Specific Responsibilities

Consumer Experience

• Make the Kohler Store “the” destination for consumers seeking to recreate their kitchen or bath environment.
• Develop and motivate store team to ensure that all consumers experience service that is consistent with the Kohler brand promise and Kohler Plumbing Americas’ standards.
• Provide resolution support for consumer situations that are not able to be resolved by sales, design, or support associates.
• Provide frequent and timely feedback to the Store team regarding their consumer experience and sales performance.

Financial Performance

• Meet and frequently exceed sales plans.
• Aid in the development of annual, monthly, and weekly sales objectives.
• Monitor attainment, identify, and analyze trends, and provide the necessary tools and objectives to deliver the sales goals.
• Drive attainment of operating income plans.
• Monitor attainment, identify, and analyze spending trends, and provide necessary tools and actions to adhere to operating budgets.
• Manage all product inventories and maintain accurate inventory records.
• Manage product return and warranty processes in accordance with Kohler Stores’ procedures.

Store Operations

• Identify and communicate trends and opportunities to improve profitability and consumer experience through changes to product offering, merchandising, staffing, processes, and marketing programs.
• Execute and maintain the visual and merchandising display strategies to ensure proper representation of the Kohler brand for an enhanced consumer experience.
• Provide monthly operations updates to Kohler Stores leadership addressing sales, operating budgets, operating income, human resources, marketing, and other operational relevant items.
• Manage the execution of logistics processes established with vendors and distribution.

Associate Management

• Recruit and hire store associates in partnership with Human Resources.
• Oversee both the new-hire and continuous learning of all store associates.
• Complete performance reviews of all team members by providing continuous feedback in addition to monthly performance reviews. Utilize the Maximizing Performance tools to establish and monitor associate goals and personal development.
• Complete merit and succession planning tools for all associates.
• Handle all associate disciplinary actions including documentation, corrective action, and termination.
• Lead team on the journey to realize the Kohler Store vision through coaching, team meetings, communications, and personal leadership.

Marketing and Communications

• Implement marketing and communication plans delivered by KBNA Marketing to enhance consumer experience and driving profitability.
• Execute Kohler Stores merchandising strategies to enhance consumer experience, drive profitability, and remain fresh and innovative.
• Ensure merchandising and marketing is executed to enhance the sales and design processes, consumer experience, and store profitability.
• Build relationships with architects, designers, real estate brokers, contractors, builders and other trades people through direct mail, in-store events, and other means.

Skills/Requirements

• Minimum of 5 years previous retail management experience leading selling and store operations.
• Four-year college degree preferred.
• Previous experience in project sales, kitchen and bath products, and/or home products preferred.

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Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

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