GovCIO is seeking a Help Desk Team Lead for an onsite position in Washington DC. The role involves managing a team of Windows and Exchange/Office Admins, supporting the implementation of MS Office product upgrades, performing Active Directory account administration, and overseeing Service Desk metrics to ensure compliance with service level agreements. The ideal candidate will have a strong background in Microsoft Exchange/Office 365 administration, experience in a service desk or helpdesk environment, and a passion for IT and excellent customer service.

Help Desk Team Lead

As a Service Manager at Trek Bikes, you will lead the operations of your store's Service Center, ensuring the best experience for customers by managing workflow, staffing, and KPIs. You will be the primary service advisor, integrating sales and service experiences, training your team, managing service costs, and ensuring a clean and efficient department. Excellent communication skills are essential for managing communications from the Service Department to customers and writing over 50% of the work orders for the shop.

Service Manager

ActioNet is seeking a Task Manager with Secret Clearance for immediate placement in the DC, Maryland, and Virginia area. The role involves planning, initiating, and managing information technology projects, leading and guiding technical staff, and serving as a liaison between business and technical aspects of projects. The position requires a Bachelor's degree in a technical field, with a Master's preferred, and four years of experience. Experience with managing Defense Health Agency (DHA) and/or Military Medical programs is highly preferred.

TASK MANAGER

Task Manager

The Help Desk Support role at Insight Global involves validating employee requests for password resets, providing password reset support via phone or chat, and ensuring compliance with service level agreements. The role progresses to traditional help desk support, including high call volume ticket resolution as a level one analyst. Responsibilities include managing individual performance based on key metrics, maintaining communications with callers, and contributing to the knowledge base.

Remote Help Desk

Help Desk Support

Insight Global is seeking Service Desk Analysts to join the fully remote, 365, 24x7 Level 1 Service Desk for an international law firm. This role focuses on phone support, 1st level support, and managing processes for Incident, Change, Service Request, and Problem Management. The position requires customer service-oriented, high energy, professional individuals eager to learn new technologies. Analysts will handle 400-500 contacts a day, with 33% of tickets being calls and 67% emails, and may need to work on US holidays on a skeleton crew.

Tier 1 Service Desk Analyst (REMOTE) - DAY SHIFTS

Service Desk Analyst

The Service Desk Specialist I at Sutter Health provides first-level support to clients via various modes of contact, including phone and portal, offering resolution of technical problems and information technology issues for desktop, laptop, or network services. This role involves ensuring the timely resolution of issues or escalating them to appropriate technical support personnel, supporting Service Desk service level metrics, and performing Service Management Access Specialist functions. The position is eligible for work from home within the Sutter Health Northern California footprint.

Service Desk Specialist I

CACI International is seeking a Desktop Systems Administrator to support our customer in Annapolis Junction, MD. This role involves providing third-level support for Windows desktop issues, ensuring the stability, security, and performance of Windows desktop systems, and collaborating with cross-functional IT teams on projects. The position requires advanced technical support skills, excellent communication, and experience with endpoint security solutions, scripting, automation, system imaging, and cloud services integration.

DESKTOP SYSTEMS ADMINISTRATOR

Desktop Systems Administrator

The Desktop Support Administrator at Itero Group is responsible for providing Desktop Support Services to a Government client, including managing service request tickets, operating system support, applications and software support, and troubleshooting peripheral devices. This role involves systems administration, troubleshooting, and operational duties on computer systems, supporting and maintaining applications, and providing training on device and application use.

Desktop Support Administrator - Secret

Desktop Support Administrator

The Manager of Customer Support at Maverc Technologies is responsible for overseeing and leading the customer support team to ensure exceptional service delivery and customer satisfaction. This role involves strategic planning, team management, process improvement, and collaboration with other departments to enhance the overall customer experience. The position supports one of our State Agency customers and requires a blend of IT experience, project management skills, and leadership abilities.

Manager of Customer Support (Remote)

Manager of Customer Support

Beacon Hill is seeking motivated individuals with information technology related degrees or recent IT certifications for Tier 1 Service Desk Analyst positions. These roles focus on technical support and customer service within an enterprise service desk, offering an opportunity to develop experience in a large service desk environment, ITIL framework, and ServiceNow. The positions emphasize a strong focus on customer service, teamwork, collaboration, attention to detail, communication, and a willingness to learn. They are remote and offer a pathway to internal promotions within IT.

Tier 1 Service Desk Analyst

Robert Half is seeking a Service Desk Technician - Tier 1 to support a local credit union in the Pacific Northwest. This role involves evaluating, prioritizing, troubleshooting, routing, and answering support requests from end-users, with a focus on managing trouble tickets, escalating issues, and contributing to support systems development. This is a long-term contract position that is 100% remote, requiring a specific schedule.

Service Desk Technician

Service Desk Technician - Tier 1

The Help Desk Specialist II at NuAxis LLC is responsible for providing onsite and remote technical support, managing customer IT service requests, and resolving complex issues. This role involves a mix of desk-side and remote support, with a focus on meeting contract Service Level Agreements (SLAs). The specialist will work with a variety of technologies, including Microsoft Office, Cisco AnyConnect, Citrix XenDesktop, and more, and may be required to travel locally for on-site support.

Help Desk Specialist II

The Help Desk Specialist at Indigo IT serves as a key member of the enterprise Information Technology Help Desk staff, providing technical expertise and effective customer service. This role involves identifying, prioritizing, logging, tracking, and resolving Service Incidents and Requests, acting as the primary point of contact for customer issues, and coordinating technical support. The position requires strong communication skills, proficiency in various IT systems, and the ability to provide both remote and in-person support.

Help Desk Specialist

The Manager, IT Applications at Harbor Freight Tools oversees Business Analysts and Applications Administrators, working closely with business units to understand their goals, challenges, and needs. This role involves aligning team direction and objectives with business strategies, evaluating business strategies, and managing the workload and growth of direct reports. The position requires a B.S. or B.A. in a related field and at least 5 years of Retail/IT experience.

Manager, IT Applications (RELEX/Space Planning Apps) - Remote

Manager, IT Applications

CACI International is seeking an experienced Service Desk Manager to manage operations for a 24x7x365 service desk. The role involves initial triage, classification, troubleshooting, resolution of incidents, and completion of service requests for a 20,000+ user community. The ideal candidate will have extensive experience in ITIL best practices, a track record of meeting or exceeding contractual service level agreements, and the ability to manage a team of 40+ service desk staff.