Join McKesson as the Lead Contact Center Engineer and spearhead our highest level of telecommunications engineering. In this senior role, you will drive the design, engineering, and support of our comprehensive Contact Center and Unified Communications systems, focusing on UCaaS and CCaaS technologies. Your work will transform the user experience across the organization, making services more innovative and cost-effective.

Lead Contact Center Engineer (UCaaS and CCaaS)

Lead Contact Center Engineer

The Lead Support Engineer role involves providing technical support to a proprietary application platform in a global environment, guiding external users and internal colleagues. This position requires a quick learner skilled in customer support and knowledgeable about various application platforms, especially proprietary applications. The role includes overseeing the support team, ensuring adherence to service level agreements, monitoring support tickets, and providing coaching and mentoring to team members. The Lead Support Engineer will also be responsible for process improvement, team management, and collaboration with other departments to enhance support operations and customer satisfaction.

Lead Support Engineer

As the Application Support Lead at CAI, you will lead a team providing day-to-day support and maintenance of client applications. This role involves responding to incidents and service requests, performing maintenance and upgrades, engaging with application vendors, and ensuring work tasks are delivered on time and within SLA. The position is full-time and remote, requiring a Bachelor's degree or higher in Computer Science or a related field, along with 5+ years of experience in IT applications support, preferably in the veterinary care industry.

Application Support Lead

Support Engineers at FreeWheel, a Comcast company, are responsible for deconstructing complex problems and building comprehensive solutions. They work closely with people, possess excellent communication skills, and have experience in solving complex problems using technical tools such as SQL and scripting languages. The role involves creating and maintaining comprehensive documentation for adtech platforms, analyzing data, and developing against RESTful APIs. The position requires a Bachelor's Degree in Computer Science, Engineering, or a related field, and experience in online advertising, internet marketing, or video/television advertising technology.

Support Engineer, FreeWheel, Remote, PST Only

Support Engineer

As a Part-Time Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives under the guidance of the Assistant Store Manager and Customer Service Supervisor. This role involves inspiring and motivating associates to provide exceptional customer service, leading by example, and ensuring a customer-first focus. The position requires a strong leadership skillset, a friendly and outgoing demeanor, and the ability to thrive in a fast-paced environment.

Customer Service Lead - Part-Time - New Store Opening

Customer Service Lead

The Support Desk Quality Assurance Lead at a top fashion company is responsible for ensuring high standards of service and efficiency within the support desk operations. This role involves reviewing and analyzing customer feedback, tracking and trending support interactions, and addressing issues to enhance overall service quality. The Lead will use critical thinking skills to work in partnership with leadership to establish effective processes, solve complex problems, and work flexibly to meet the needs of the business.

Support Desk Lead

The Services Operations Leader at Trane Technologies is responsible for the fulfillment of all service offerings and the success of the service team for the Life Science Solutions Services business. This role involves mentoring, coaching, and leading a global service team, with a focus on customer-centric thinking, services acumen, and business leadership. The leader will be responsible for all aspects of service fulfillment, including achieving service KPIs and technician hiring goals, to create customers for life.

SERVICES OPERATIONS LEADER

Services Operations Leader

Unity Systems is seeking a Technical Lead with over 15 years of full stack development experience in React JS and Node JS, and working knowledge of Oracle, ETL tools, version control, and microservices. The role involves providing day-to-day coaching and leadership to application project/ops teams, designing, developing, and solutioning sophisticated application components, and ensuring high standards for quality deliverables in a fast-paced/agile environment.

Technical Lead

The Client Care Team Lead at Banc of California serves as a bridge between management and the front-line Call Center team members, providing leadership, coaching, and guidance to ensure exceptional client, branch, and business partner service. This role involves a variety of responsibilities including escalated issue resolution, processing transactions, reviewing work processes, coordinating team activities, and supporting call monitoring. The position requires adherence to company policies, laws, and regulations, and aims to develop and maintain a diverse workforce.

Client Care Team Lead

Oscar is seeking a Technical Lead in the field of Computer Vision Engineering to join their team in developing FDA-cleared AI models for dental diagnostics. This fully remote role involves building end-to-end software medical devices that aim to improve diagnostic accuracy and treatment plans in dentistry. The position offers a competitive salary, equity structure, unlimited PTO, and comprehensive benefits.

Trane Technologies is seeking a Regional Service Operations Leader for the Great Lakes Region of our commercial HVAC business. This role involves leading a team of service managers, overseeing all service activities across IN, OH, and MI, and working with key stakeholders to implement industry-leading benchmarks and best practices to support regional growth and provide an exceptional customer experience. The position is remote, allowing work from any of the Trane Office Locations in Great Lakes (OH, MI, and IN).

REGIONAL SERVICE OPERATIONS LEADER - GREAT LAKES

Regional Service Operations Leader

The Salesforce Team Lead at Horizontal is responsible for leading and managing India teams, focusing on Salesforce integration and development activities. This role involves serving as a subject matter expert in Salesforce integration, designing solutions using the Salesforce API, APEX, Visualforce, and other tools, and managing the development, validation, and deployment plans to ensure they meet Salesforce best practices. The position requires significant enterprise consulting and software development experience, with a strong emphasis on Salesforce and ERP software solutions.

SALESFORCE TA

Salesforce Team Lead

This position provides specialized technical leadership during the architecture, design, implementation, and support of assigned systems and applications. The role involves directing decision-making within technical projects, training less experienced associates, and collaborating with peers, managers, and cross-platform teams to align projects with wider organizational goals. The position requires a strong knowledge of Bank technologies, processes, procedures, and industry standards, as well as the ability to provide North Star vision to the team by enforcing guidelines and market best practices.

TECHNICAL LEAD- DATA ENGINEERING (REMOTE)

Technical Lead - Data Engineering

Siemens Smart Infrastructure is seeking a Service Operations Team Leader to manage the Electrical Services team across the US. This role involves managing Electrical Service Specialists and Engineers, focusing on low & medium power distribution systems. Responsibilities include planning, resource allocation, financial forecasting, and ensuring customer satisfaction through project execution. The position is remote and requires significant travel.

Service Operations Team Leader - Mid Level - Western US (California, Colorado, Oregon) - Remote

Service Operations Team Leader

This is a Staff Technical Lead Manager role at Salesforce, focusing on the Experimentation & Insights team within Observability & Performance. The role involves a mix of people management and technical hands-on work, leading a small team to develop and operate an Experimentation platform, Houston, which is crucial for Slack's product development and innovation. The position requires a passion for product experimentation, a deep understanding of experimentation platforms, and the ability to mentor and lead a team towards technical excellence.

STAFF TECH LEAD MANAGER, EXPERIMENTATION & INSIGHTS - SLACK

Staff Technical Lead Manager

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Service Support Lead Jobs in Anaheim, CA Hiring Now

Lead Contact Center Engineer (UCaaS and CCaaS)

Lead Support Engineer

Application Support Lead

Support Engineer, FreeWheel, Remote, PST Only

Customer Service Lead - Part-Time - New Store Opening

Support Desk Lead

SERVICES OPERATIONS LEADER

Technical Lead

Client Care Team Lead

Technical Lead

REGIONAL SERVICE OPERATIONS LEADER - GREAT LAKES

SALESFORCE TA

TECHNICAL LEAD- DATA ENGINEERING (REMOTE)

Service Operations Team Leader - Mid Level - Western US (California, Colorado, Oregon) - Remote

STAFF TECH LEAD MANAGER, EXPERIMENTATION & INSIGHTS - SLACK