Helpdesk Technician

Fully Remote | Monday–Friday | 40 hours/week

Kelly Services is recruiting an Administrative Assistant / Helpdesk Technician to support one of our clients based in Falls Church, VA. This is a fully remote role for someone who enjoys supporting others, solving problems, and keeping operations running smoothly in a fast‑paced environment.

In this role, you’ll serve as a key point of contact for medical providers and commercial users of a proprietary database system. You’ll provide technical support, manage inquiries, assist with onboarding, and ensure accurate documentation — all while delivering excellent customer service.

What You’ll Do

• Respond to inbound support requests via phone, email, and ticketing systems
• Assist medical providers with technical issues and guide them through solutions
• Manage and track support tickets to ensure timely resolution
• Verify provider credentials to onboard new users and maintain compliance for existing providers
• Maintain accurate documentation and prepare reports as needed
• Participate in team and client meetings to stay aligned on priorities
• Support additional tasks and special projects as assigned

What We’re Looking For

• Experience providing excellent customer service, ideally in a high‑volume environment
• Strong organizational and time‑management skills with the ability to handle competing priorities
• Confident problem‑solver who knows when to troubleshoot independently and when to escalate
• Comfortable working both independently and as part of a collaborative team
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams, SharePoint)
• Bachelor’s degree or higher required
• Ability to obtain a Public Trust Clearance
• Prior remote work experience strongly preferred
• IT helpdesk experience is a plus, but not required

Schedule & Work Environment

• Fully remote (may change based on contract needs)
• Monday–Friday, 8:30 a.m. – 5:00 p.m.
• 40 hours per week

Eligible States

Candidates must reside in one of the following states:

Virginia, Maryland, Washington DC, New Jersey, North Carolina, Florida, Texas, Ohio, Utah, South Carolina, Georgia, Michigan, Connecticut, or Arizona.