Job Description

A financial services company is looking to hire a Technical Support Specialist for their Atlassian application support. This person will be responsible for managing and resolving technical issues to users and developers. They will manage a ticket queue to prioritize and troubleshoot various issues related to the Atlassian applications. They will also be performing administrative tasks on Atlassian applications and doing server maintenance. This team is responsible for driving the company's cloud first transformation and adoption of AWS across the infrastructure. This role is primarily operational tasks, and the individual will be measured on their success with ticket resolution. This position is fully remote in Costa Rica.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

2-4 years of technical support experience

2 years of experience with supporting Atlassian applications (Jira, Confluence, Bitbucket, Jira Service Management)

Experience with administrative tasks within Atlassian applications

Experience with application server support and Linux administration

Ability to work in a fast-paced IT ticketing environment

Strong problem-solving skills and ability to troubleshoot complex problems Knowledge of GenAI tools and administration

Experience with code and scripting languages such as Bash and Python

Experience with infrastructure as code with Terraform

Experience with configuration management with Ansible