Beacon Hill is seeking motivated individuals with information technology related degrees or recent IT certifications for Tier 1 Service Desk Analyst positions. These roles focus on technical support and customer service within an enterprise service desk, offering an opportunity to develop experience in a large service desk environment, ITIL framework, and ServiceNow. The positions emphasize a strong focus on customer service, teamwork, collaboration, attention to detail, communication, and a willingness to learn. They are remote and offer a pathway to internal promotions within IT.

Tier 1 Service Desk Analyst

Robert Half is seeking a Service Desk Technician - Tier 1 to support a local credit union in the Pacific Northwest. This role involves evaluating, prioritizing, troubleshooting, routing, and answering support requests from end-users, with a focus on managing trouble tickets, escalating issues, and contributing to support systems development. This is a long-term contract position that is 100% remote, requiring a specific schedule.

Service Desk Technician

Service Desk Technician - Tier 1

As a Tier 1 Technical Support Specialist at SP Data Digital, you will be the first line of technical assistance for home security services, handling both incoming and outgoing calls to provide technical assistance and solutions to existing customers. This role involves troubleshooting company products and services, using systems to dispatch technicians if necessary, and requires strong communication skills, empathy, and technical aptitude.

Tier 1 Technical Support Specialist

The Tier 2 Technical Customer Support Engineer at Scale Computing plays a crucial role in providing post-sales support to customers, focusing on exceptional customer satisfaction. This role involves advanced troubleshooting, problem-solving, and working closely with multiple Scale Computing teams to resolve complex issues. The ideal candidate will have impeccable problem-solving, communication, and interpersonal skills, patience, a customer-friendly attitude, and the ability to work in a team environment.

Tier 2 Technical Customer Support Engineer

The Service Desk Specialist I at Sutter Health provides first-level support to clients via various modes of contact, including phone and portal, offering resolution of technical problems and information technology issues for desktop, laptop, or network services. This role involves ensuring the timely resolution of issues or escalating them to appropriate technical support personnel, supporting Service Desk service level metrics, and performing Service Management Access Specialist functions. The position is eligible for work from home within the Sutter Health Northern California footprint.

Service Desk Specialist I

The Service Desk Technician is responsible for answering customer calls, chats, and user submitted tickets, documenting each interaction in the ticketing system, and using the information gathered to diagnose issues and resolve or route them according to procedures. This role supports a wide range of software, hardware, and network connectivity issues.

service desk technician

The Service Desk Technician at Sigma Information Group provides first-line support for client requests, including password resets, email access issues, and troubleshooting of Microsoft Office applications and device problems. This role involves working remotely with clients in Texas to resolve Tier 1 issues and requires strong communication skills, the ability to troubleshoot effectively, and a high level of organization.

Service Desk Technician (Remote - Texas Only)

Guidehouse is seeking an IT professional with experience in technical support to join their Service Desk team. The role involves providing 1st and 2nd level IT support to Guidehouse employees globally, troubleshooting various technical issues, and documenting solutions. The position requires strong communication skills, the ability to work effectively in a team, and proficiency in using support tools. This is a remote position with no travel required.

Service Desk Front Line Support Agent

We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. This entry-level position is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance, providing initial support and troubleshooting for various IT issues.

Service Desk Specialist

The Client Service Specialist I at Terracon is responsible for managing all aspects of a Stage1 project to ensure its safe completion on time, within scope, and budget. This role involves completing the Stage1 project as per its contracted scope, monitoring progress and performance against the project plan, conducting meetings, preparing reports, setting priorities, assigning tasks, and coordinating project staff to meet targets and milestones. The position also includes coordinating with the Authorized Project Reviewer, approving invoices, preparing change orders, and participating in LifeCycle Management.

Client Service Specialist I

The Product Technical Support Specialist - Tier 1 at ZOLL Medical Corporation plays a critical role in providing technical guidance and support for ZOLL Cardiac Management Solutions products and services. This role involves analyzing problems, diagnosing causes, and resolving issues through troubleshooting techniques, ensuring adherence to regulatory guidelines, and maintaining comprehensive records of customer interactions. The position requires strong communication skills, technical aptitude, and the ability to work independently in a dynamic environment.

Customer Care - Product Technical Support Specialist - Remote

Product Technical Support Specialist - Tier 1

American Systems is seeking a highly motivated Help Desk Technician with 4 years of experience and DHS Clearance to provide remote support for customers including the DoD and Federal Government. The role involves performing Tier 1 troubleshooting under the supervision of the Service Desk Manager, providing basic computer help desk support, and troubleshooting user problems. This is a remote/telecommute position supporting first shift hours in California.

Help Desk Technician - DHS Clearance - (24347)

Help Desk Technician

We are seeking a Service Desk to join our team in the manufacturing industry. This role involves providing technical support and assistance to customers, resolving their issues, and maintaining an efficient system of operation. It offers a contract to hire opportunity, is 100% remote, and requires availability for specific hours. This position is local to Minnesota and offers a chance for long-term employment.

Service Desk

This is an entry-level Customer Service Representative I role at Stanley Black and Decker, focusing on inbound calls in a call center setting. The role involves assisting current and potential customers with various inquiries, purchasing of outdoor power equipment and parts, and providing post-purchase customer service. The position utilizes PC-based systems to document and respond to customer inquiries, applying sales techniques to meet customer needs and grow sales.

Representative I - CS/Wrnty/Sales

Customer Service Representative I

The Service Desk Technician at Ankura is responsible for providing Tier 1 support to all Ankura end users, serving as the first point of contact for technical issues. This role involves remote support, documenting requests in the ticketing system, and ensuring consistent, world-class support across various technical areas such as end user hardware and software, user access, network connectivity, and telephony.

Associate, Data & Technology, IT Service Desk Technician - Level 1

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