Are you applying to be a remote customer service representative or a call center representative? If so, you’ll want to make sure you tailor your cover letter to this kind of role. In your cover letter, it will be important to highlight the necessary skills and qualifications that make you the best candidate for this job.
For example, the main responsibilities of a customer service representative may include: opening customer accounts, answering inbound customer calls, troubleshooting customer issues, updating customer information in the company database, etc. In your cover letter, you’ll want to showcase that you’ve done these sorts of tasks in previous roles. Additionally, customer service representatives may communicate with customers in person, on the phone, or via chat/email - in your cover letter, you want to demonstrate excellent communication skills, regardless of the medium used.
Below, we will cover all of the basics on how to create a strong cover letter. And friendly reminder that here at EarnBetter, we have a free tool to customize your cover letters - click here to get started and see the magic for yourself!
Why Do You Need a Professional Cover Letter?
Just as a professional appearance is important when interviewing for a job, a professional cover letter is generally necessary to land that interview in the first place. A well-written and highly customized cover letter can attract attention for all the right reasons.
A quality cover letter can open doors for you, regardless of the industry or job. When applying for a Customer Service job, it is important to keep your documents sharp, professional, and genuine.
Cover letter samples for Customer Service employees showcase skills and experience such as:
- Strong knowledge of customer service practices
- Familiarity with company products
- The ability to adhere to administrative procedures
- Verbal and written communication skills
- The ability to work under pressure and stress tolerance
- Initiative and self-motivation
- Proven ability to manage conflicts and escalated customer issues
How to Write a Cover Letter for a Customer Service Role
- Use the Right Format
- Use single (or 1.15) line spacing, as that is the standard business letter format.
- Choose a simple and clear font such as Times New Roman, Arial or Calibri.
- Use 10–12pt font size. We would suggest using 12pt but make sure your cover letter does not exceed 1 page in length.
- Use a 1-inch (2.54 cm) margin on all 4 sides of your cover letter.
- Align all the text to the left
- As a general rule of thumb, make sure it’s easy for you to read and you don’t have to squint.
- Build a Professional Header
- Start with your name, email, phone number and location.
- Next, add the employer’s details, including the name of the hiring manager. Unable to find the name of the HR staff member or call center supervisor? Choose something neutral, such as “Dear Hiring Manager.”
- Start with a Compelling Opening
- Begin by stating your desire to apply for this particular call center representative job opening. You want to show the hiring manager why you’re interested in this particular job at this particular company - call out something unique about the company such as your interest in their mission or values.
- Give a brief introduction into your professional background before going into more detail later in your call center cover letter.
- Show Why You’re the Perfect Candidate for the Job
- Get out the job description and locate the job responsibilities section.
- Explain to them how you’re the best candidate for this customer service job - match up your skills and experience with their desired requirements.
- Make sure to tailor your cover letter based on the job being remote or in-person. For example, if it's remote, mention that you've done remote work before and you have an optimized at-home setup.
- Prove you’re the top applicant with numbered achievements. Use data to back up your accomplishments (number of calls handled on a daily/weekly basis, your CSAT score, any quotas or targets you achieved, etc)
- Explain Why You Want to Work for This Particular Company
- Show the company that you are enthusiastic about this role and this company. Be specific and excited about why you want to work at [insert company name].
- Do some research on the company and incorporate that into your cover letter - maybe the mission of the company resonates with you? Maybe the company values are in line with your own?
- Make the Hiring Manager an Offer They’re Unable to Refuse
- Finish up by writing a short closing paragraph of about 1-2 sentences long.
- Remind them of the value you would bring to their customer service team.
- Craft a compelling call to action statement so they’ll be sure to interview you.
- End the Cover Letter with a Professional Sign-Off
- End the cover letter for call center jobs with a standard closing (e.g., “sincerely”).
- Type your full name below.
- Perhaps add a P.S. after your signature to have one additional opportunity to grab the attention of the call center hiring manager.
To Wrap It Up...
Alright, so there you have it - the basics of creating an allstar cover letter for a customer service role. When writing a cover letter for any role, it's important to highlight (1) your strengths that would make you an excellent fit for the role (2) what you can contribute to their company and (3) why you're interested in this particular company and this particular job...and lastly, after you submit your application to a job, don’t forget to follow up with the hiring manager or recruiter. Sending a personalized note via Indeed/LinkedIn/email to confirm your interest can increase your chances of being selected for an interview.
Have any feedback on this post or anything you do differently when drafting cover letters? Drop us a line at firstname.lastname@example.org!