GovCIO is seeking a Help Desk Team Lead to manage a team of Windows and Exchange/Office Admins, support the implementation of MS Office product upgrades, perform Active Directory account administration, and oversee service desk metrics. This onsite role is located in Washington DC and involves managing a team, improving customer service, ensuring compliance with technical certification requirements, and providing training on Exchange/Office 365 products.

Help Desk Team Lead

The Service Desk Associate at HITT Contracting is responsible for providing technical support and assistance to internal employees, ensuring all IT-related issues are addressed promptly and effectively. This role involves responding to support requests, troubleshooting hardware and software problems, documenting incidents, assisting with the setup and configuration of new systems, and ensuring compliance with IT policies. The position requires strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset.

Associate, Service Desk

As a Help Desk Support Service Specialist - Intermediate at GDIT, you will play a crucial role in providing second-tier support to end-users for PC, server, mainframe applications, and hardware. This position involves handling problems that the first-tier of help desk support is unable to resolve, interacting with various departments to restore service, and providing first contact and incident resolution for hardware, software, and application problems. The role requires an Associate's Degree with 7 years of experience or a Bachelor's Degree with 5 years of experience, along with a TS/SCI clearance.

Help Desk Support Service Specialist - Intermediate – TS/SCI required

Help Desk Support Service Specialist - Intermediate

GovCIO is seeking a Service Desk Lead to manage day-to-day operations, ensure maximum issue resolution to meet service level agreements, and serve as a liaison with customers. This role is fully onsite in Washington DC and requires a high school diploma with 15+ years of experience, PMP/Agile PM Certification, and a certification within 6 months of onboarding, along with the ability to obtain and maintain a Public Trust Clearance.

Service Desk Lead-HQ

Service Desk Lead

We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. This entry-level position is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance, providing initial support and troubleshooting for various IT issues.

Service Desk Specialist

The Service Desk Technician is responsible for answering customer calls, chats, and user submitted tickets, documenting each interaction in the ticketing system, and using the information gathered to diagnose issues and resolve or route them according to procedures. This role supports a wide range of software, hardware, and network connectivity issues.

service desk technician

Service Desk Technician

The Service Desk Technician at Sigma Information Group provides first-line support for client requests, including password resets, email access issues, and troubleshooting of Microsoft Office applications and device problems. This role involves working remotely with clients in Texas to resolve Tier 1 issues and requires strong communication skills, the ability to troubleshoot effectively, and a high level of organization.

Service Desk Technician (Remote - Texas Only)

We are seeking a Service Desk to join our team in the manufacturing industry. This role involves providing technical support and assistance to customers, resolving their issues, and maintaining an efficient system of operation. It offers a contract to hire opportunity, is 100% remote, and requires availability for specific hours. This position is local to Minnesota and offers a chance for long-term employment.

Service Desk

We are seeking a highly skilled and detail-oriented Service Desk Manager to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The Service Desk Manager will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.

service desk manager

Service Desk Manager

Capgemini Government Solutions is seeking a Help Desk Specialist to support government clients in McLean, VA. This role involves reviewing, responding to, and resolving IT support and service requests using various communication methods, troubleshooting issues, and documenting solutions in the ServiceNow system. The successful candidate will work with a dynamic team, engage with a wide range of stakeholders, and have the opportunity to grow their skillset in a technology-focused environment.

Help Desk Specialist

DCS is seeking a Help Desk Support Engineer to provide IT support to local and remote users of an ITIL v4-based logistics management system. The role involves a mix of technical support and customer service, with a focus on installing, configuring, and maintaining IT systems, troubleshooting problems, and managing IT tickets within the system. The ideal candidate will thrive in a team-oriented environment, possess strong analytical and problem-solving skills, and have a passion for supporting mission-specific software programs.

Help Desk Support Engineer

The Technical Support Manager at Seneca Resources is responsible for overseeing the technical service-related operations of the organization. This includes managing inventory levels, overseeing the work of engineering, IT, and maintenance staff, and optimizing operational processes to meet customer needs. The role also involves leading and directing team members to foster a positive and productive work environment.

Technical Support Manager

The Supervisor, Service Desk at Dataprise will lead a team of Engineers, focusing on technical issues and customer service. This role involves leadership, coaching, and optimizing the Service Desk team for operational efficiency and excellent end-user support. The position is hybrid, based in Rockville, MD, and offers opportunities for career growth, comprehensive benefits, and a commitment to diversity, equity, and inclusion.

Supervisor, Service Desk

SAIC is seeking an experienced and customer service oriented Deskside Support Technician to join their team. The role involves providing Tier II help desk support, creative problem solving to ensure customer satisfaction and productivity, and coordinating support issues. The candidate will also be responsible for hardware/software upgrades, system functionality testing, documentation maintenance, and consulting with various teams to restore services. This position requires comprehensive knowledge in Information Technology service delivery and at least 2 years of relevant work experience.

Deskside Support Technician

Base-2 Solutions is seeking a motivated Technical Manager to lead the day-to-day operations of a DoD/IC Zero Trust effort. The role involves working closely with the program manager and engineering director to understand requirements, define project scopes, and create detailed project plans. The Technical Manager will also lead and manage a team of software developers, ensuring projects align with business goals and deliver value to users.

Technical Manager

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